SmallBizGenius Analysis
Remitly is a popular online money transfer service that receives largely positive feedback from its users. Customers appreciate Remitly's ease of use, speed, and competitive exchange rates for international money transfers.
Category Breakdown
Scores based on analysis of 304 recent reviews
Ease of Use
9.0/10Many reviewers praise Remitly for its user-friendly app and website, highlighting the simple and smooth process of sending money. Customers appreciate the easy navigation and straightforward transaction process, as exemplified by comments like, "App is very user friendly!" and "Very easy site to use for money transfers."
42 reviews mention thisTransfer Speed
8.5/10A significant number of reviewers emphasize the speed of Remitly's transfers, noting that money often arrives faster than expected. Many users report that transfers take only minutes, making it a convenient option for urgent needs, such as "It takes less than 2 minutes for your money to be delivered if you're using Remitly."
38 reviews mention thisExchange Rates and Fees
7.8/10Several reviewers mention that Remitly offers competitive exchange rates and low, transparent fees compared to other services like Western Union. Some users also appreciate the absence of service charges for certain transactions, as noted by comments like, "Offers better rates with low, transparent fees."
25 reviews mention thisCustomer Service
5.5/10A notable number of reviewers express dissatisfaction with Remitly's customer service, citing issues such as account suspensions, blocked transfers, and difficulties in resolving problems. Some users report a lack of communication and unhelpful support, as evidenced by comments like, "Don't use Rimitly.They Don't help you at all and leave you in limbo."
20 reviews mention thisAccount Issues
5.0/10Several reviewers report problems with their accounts, including unexpected suspensions and blocked transfers, often without clear explanations. This has led to frustration and distrust among some users, as highlighted by comments like, "This company suspended my account and did not even have the decency to explain to me why my account was being suspended."
15 reviews mention thisReliability
7.0/10Many reviewers express confidence in Remitly's reliability, stating that they have consistently used the service without issues. These users appreciate the peace of mind that comes with knowing their money will arrive safely and on time, as reflected in comments like, "Have always used remitly to send money back to home country. It has always been a great experience 👍 easy to use and understand. And highly reliable 👍"
10 reviews mention thisPros & Cons
What Customers Love
"Very fast even when there is some load of transactions they show you approximate time of credit"
"App is very user friendly! And the most important, recipient receive the money quickly... Competitive exchange rate as well!"
"Offers better rates with low, transparent fees."
"Before, I have had to use either wire or Western Union to move money. With Remitly, I don't have to involve a 3rd party in the process or involve myself in an in-person transaction."
"Have always used remitly to send money back to home country. It has always been a great experience 👍 easy to use and understand. And highly reliable 👍"
Common Complaints
"This company suspended my account and did not even have the decency to explain to me why my account was being suspended."
"Don't use Rimitly.They Don't help you at all and leave you in limbo"
"My recipient has still not received the money it’s been almost 2 weeks. And Remitly is refusing to give me a refund telling me to deal with the foreign company they gave my money to."
"They don’t always give the money to the recipient"
"Starting time getting Good Rate after some times it's little high if you compare with others"
Common Questions About Remitly
Answers derived from customer review patterns
Is Remitly legit and trustworthy?
The majority of reviewers indicate that Remitly is a legitimate and trustworthy service for international money transfers. Many users have been using Remitly for years without any issues, praising its reliability and security. However, a small percentage of users have reported negative experiences, such as account suspensions and delays in receiving funds. While these issues are concerning, they appear to be isolated incidents, and the overall sentiment suggests that Remitly is a safe and dependable option for sending money abroad.
Based on 45 reviewsDoes Remitly have good customer service?
Customer service is a mixed bag, according to the reviews. While some users praise the prompt and helpful support they received, a significant number of reviewers express dissatisfaction with Remitly's customer service. Common complaints include difficulty in resolving issues, lack of communication, and unhelpful support agents. Some users have also reported frustration with account suspensions and blocked transfers, often without clear explanations or assistance from customer service.
Based on 20 reviewsIs Remitly worth it for small business?
Remitly can be a worthwhile option for small businesses needing to make international payments, particularly due to its user-friendly platform, fast transfers, and competitive exchange rates. The convenience and speed of Remitly can save time and resources compared to traditional methods like wire transfers. However, small business owners should be aware of the potential risks associated with account suspensions and customer service issues. It's advisable to have alternative options available and to carefully monitor transactions to ensure smooth and reliable transfers.
Based on 15 reviewsWhat is Remitly's transfer speed like?
Remitly is widely praised for its fast transfer speeds, with many users reporting that money arrives within minutes to hours. This quick turnaround is a major advantage for those needing to send money urgently. The estimated delivery time is usually displayed clearly during the transaction process, allowing users to plan accordingly. While occasional delays may occur, the general consensus is that Remitly offers a significantly faster transfer experience compared to traditional methods.
Based on 38 reviewsWhy was my Remitly account suspended?
Based on the reviews, it's difficult to pinpoint a single reason for account suspensions, as Remitly often does not provide clear explanations to users. Some reviewers speculate that it may be due to security concerns or suspicious activity, but the lack of transparency is a common complaint. If your account is suspended, it's crucial to contact Remitly's customer service to inquire about the reason and attempt to resolve the issue, although some users have reported difficulties in getting a satisfactory response.
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